Delivery is charged as priced on each order based on weight and size. Standard charges are for second class Royal Mail signed for service or equivalent which will normally take 2-3 days. Royal Mail first class signed for service is also available which will take 1-2 days.
Once you have placed an order it will usually be despatched the same day or the next working day depending on the time the order was placed. If you wish to cancel your order after it has been despatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
We will only deliver goods to the address on the order.
Please note that we are unable to deliver to PO Box addresses.
A service is provided for urgent next day delivery Monday to Saturday and the cost of delivery will be charged directly to you. Simply call 01732 459 350 before 2.00 pm Monday to Saturday for a delivery quote.
Any unwanted items must be sent back at the customer's expense in original packaging and condition within 14 days of receipt. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
25, London Road
Telephone: 01732 459 350
If you are not 100% satisfied with the goods received, you can return the product and get a full refund or exchange the product for another one within 14 days of receipt. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Returns are made at the customer's expense. We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge. Refunds will be made to you on the credit card or debit card used by you to pay.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.